Refund policy

Because every photograph is printed to order by Lumaprints, we generally do not accept returns or exchanges for change of mind, incorrect size/material selection, or buyer’s remorse once production has begun.

Please review size, material, and frame options carefully before checkout. Colors and appearance can vary slightly from what you see on screen depending on your device.

Damages, defects, and wrong items
Please inspect your order when it arrives. If your print arrives damaged, has a clear production defect, or you received the wrong item, contact us within 14 days of delivery at garrettsschmid@gmail.com.

Include your order number and clear photos of:
• the packaging
• the print (and frame, if applicable)
• any damage or defect

If we confirm a shipping or production issue, we will work with you on a replacement. Do not return a print unless we ask you to and provide instructions. Items sent back without prior approval may not be accepted.

Cancellations
Prints are made to order. If you need to cancel, email garrettsschmid@gmail.com as soon as possible. Once production has started, we may not be able to cancel or refund the order.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or card issuer to post the refund. If more than 15 business days have passed since we confirmed a refund and you still don’t see it, contact us at garrettsschmid@gmail.com.

Questions
For any return, damage, or order questions: garrettsschmid@gmail.com